For Embassy Suites, who is responsible for ensuring employees complete the applicable training modules for PEP and the Proprietary Software?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
There are a number of training modules applicable for each job role regarding PEP's and the Proprietary Software's function. The Hotel is responsible for ensuring that all employees who have responsibilities related to the use of PEP and the Proprietary Software complete the applicable training modules prior to the implementation of PEP, the Proprietary Software and Certified Third Party Software above at the Hotel, or within ten (10) days of employment, as agreed to with HSS. All such Hotel staff must successfully complete the training as a prerequisite to receiving permission from HSS's installation team to complete the implementation of PEP, the Proprietary Software and Certified Third Party Software. The Training Matrix, part of the Required Training Documents ("RTD") provided by HSS, must be completed and verified by the HSS Implementation Specialists.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the hotel is responsible for ensuring that all employees with responsibilities related to the use of PEP (presumably a software or system) and the Proprietary Software complete the applicable training modules. This completion must occur before the implementation of PEP, the Proprietary Software, and Certified Third Party Software at the hotel, or within ten days of employment, as agreed with HSS.
All hotel staff must successfully complete the training as a prerequisite for receiving permission from HSS's installation team to complete the implementation of PEP, the Proprietary Software, and Certified Third Party Software. This requirement ensures that staff are adequately prepared to use the systems before they go live, potentially reducing errors and improving efficiency.
The Training Matrix, which is part of the Required Training Documents (RTD) provided by HSS, must be completed and verified by the HSS Implementation Specialists. This verification step adds an extra layer of quality control to the training process, ensuring that employees have not only completed the modules but have also demonstrated an understanding of the material. This process helps to ensure a smooth and effective implementation of the software systems at the Embassy Suites hotel.