For Embassy Suites, who is responsible for the cost of building the Hotel's database, including the verification of the proper functioning of the Software?

According to Embassy Suites's 2025 Franchise Disclosure Document, the franchisee (referred to as 'the Hotel') is responsible for the cost of building the hotel's database. This responsibility extends to verifying that the software functions correctly during installation, conversion, implementation, data conversion, or recovery processes.

Embassy Suites provides system implementation consultants, with the number of consultants and days of service determined by Embassy Suites based on the hotel's size, type, and IT requirements. These consultants offer various support services, including procedural support for the property management system, adapting the information system to meet the hotel's needs, supporting hotel staff in using the system, ensuring the hotel has necessary tools, installing equipment, working with third-party vendors for interface communications, verifying staff training completion, addressing operational problems, and formulating recommendations for efficient system use.

This means that while Embassy Suites provides consultants to assist with the implementation of the system, the franchisee bears the direct financial burden for the database construction and software verification. It is important for prospective franchisees to factor in these costs when assessing the overall investment required to set up and operate an Embassy Suites hotel.