What reasons might HSS bar Embassy Suites' access to the Information System?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
If HSS determines in its sole discretion that it is necessary or advisable in order to protect in any way and for any reason the Information System, HSS may bar Customer's access to the Information System and may temporarily or permanently remove any or all data or other files.
Such reasons include, without limitation, HSS or third party provider's determination that: (a) Customer's network connection, software, equipment or files may infect the Information System with Malicious Code, (b) internet access by the Customer or Customer's access to or use of the Information System is in violation of the applicable acceptable use policy governing use of the provider's services or any law or (c) Customer's network connection, software, equipment or files may cause harm to or disrupt the Information System.
Neither HSS nor any such third-party provider will be liable for any inconvenience or disruption to the Customer or any consequences thereof caused by such measures.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, Hilton Systems Solutions, LLC (HSS) has the authority to bar an Embassy Suites franchisee's access to the Information System under certain circumstances. HSS may take this action if it determines, in its sole discretion, that it is necessary to protect the Information System for any reason. This includes the ability to temporarily or permanently remove data or files.
Specifically, HSS may bar access if it or a third-party provider determines that the franchisee's network connection, software, equipment, or files may infect the Information System with malicious code. Access can also be barred if the franchisee's internet access or use of the Information System violates the applicable acceptable use policy governing the provider's services or any law. Additionally, HSS can bar access if the franchisee's network connection, software, equipment, or files may cause harm to or disrupt the Information System.
The FDD states that neither HSS nor any third-party provider will be liable for any inconvenience or disruption caused by these measures. This means that Embassy Suites franchisees could face disruptions to their operations if HSS deems it necessary to restrict their access to the Information System to protect its integrity and security. Franchisees should ensure their systems and practices align with HSS's policies to avoid potential disruptions.