What does the Embassy Suites quality assurance program currently include?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
cover the cost of operating the hotel in accordance with the Standards or the Manual.
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- Our quality assurance program currently includes the Plans and Designs Late Fee, Brand Non-Compliance Fees, PIP/Renovation Failure Fee, the Stay Score Failure Fee, and Service Quality Improvement Program Fees shown here. These represent an evolution of our quality assurance program elements (in which fees were previously referred to as Quality Assurance Evaluation and Re-Evaluation Fees as applicable). More than one fee may apply in a particular circumstance. The PIP/Renovation Failure and Service Quality Improvement Program fees apply
in addition to any other quality assurance fees that may apply. If any quality assurance evaluation, re-evaluation, or Special is conducted on-site, you must also provide complimentary lodgings for our representative during the evaluation.
Source: Item 6 — OTHER FEES (FDD pages 27–41)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, the quality assurance program includes several fees related to maintaining brand standards. These fees cover various aspects of hotel operations and performance. Specifically, the program includes the Plans and Designs Late Fee, Brand Non-Compliance Fees, PIP/Renovation Failure Fee, the Stay Score Failure Fee, and Service Quality Improvement Program Fees. These fees are part of an evolving quality assurance system, previously referred to as Quality Assurance Evaluation and Re-Evaluation Fees.
More than one of these fees may apply to an Embassy Suites franchisee in certain situations, indicating that multiple failures or issues can result in cumulative charges. The PIP/Renovation Failure and Service Quality Improvement Program fees are applied in addition to any other quality assurance fees, suggesting that these are triggered by more significant or persistent problems. Furthermore, if Embassy Suites conducts an on-site evaluation, the franchisee must provide complimentary lodging for the representative during the evaluation, adding an additional cost to the process.
Prospective franchisees should carefully review Items 8 and 11 of the FDD, as referenced in the document, for more detailed information on the quality assurance program, the Service Quality Improvement Program, and the Franchise Revenue Compliance Measurement (FRCM). Understanding these programs and the associated fees is crucial for budgeting and maintaining compliance with Embassy Suites' standards.