What is the purpose of the Hilton Systems Solutions, LLC (HSS) agreement for an Embassy Suites franchisee?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Hilton Systems Solutions, LLC ("HSS") provides computer hardware, software and support services for all Hilton's brands and signs Hilton's Information Technology System Agreement ("HITS Agreement").
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS AND AFFILIATES (FDD pages 9–15)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, Hilton Systems Solutions, LLC (HSS) provides computer hardware, software, and support services for all of Hilton's brands. As an Embassy Suites franchisee, you will be required to sign Hilton's Information Technology System Agreement (“HITS Agreement”) with HSS.
This means that as a franchisee, you will likely need to acquire computer hardware and software from HSS to maintain brand consistency and operational standards across all Hilton brands. The HITS Agreement ensures that all Embassy Suites hotels have the necessary technology and support to function properly within the Hilton system.
By using HSS, Embassy Suites aims to provide a consistent and reliable technology infrastructure for its franchisees. This can benefit franchisees by reducing the burden of independently sourcing and maintaining complex IT systems, while also ensuring compatibility with Hilton's broader network and systems.