Does Embassy Suites have to pay separately for some enhancements, improvements, updates, and/or modifications to the Proprietary Software and PEP?

According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees may be required to purchase certain enhancements, improvements, updates, and/or modifications to the Proprietary Software and PEP (Hilton Property Engagement Platform) separately. These separately charged updates may also require the purchase of additional hardware or software to be utilized.

Specifically, while Embassy Suites will provide standard enhancements, improvements, updates, and modifications that are generally made available to its customers without separate charges, some updates will require additional fees. These updates become the exclusive property of HSS (the software provider) and are subject to the terms of the franchise agreement.

This means that franchisees need to budget for potential additional costs related to software upgrades and enhancements. It is important for prospective franchisees to understand what types of updates are typically included in the standard maintenance fees and which ones are likely to incur additional charges. Furthermore, franchisees should inquire about the potential costs of required hardware or software upgrades to utilize these enhancements to make informed financial decisions.