What is the name of the Hilton Property Engagement Platform that Embassy Suites licenses to customers?

According to Embassy Suites's 2025 Franchise Disclosure Document, Hilton Systems Solutions (HSS) licenses the Hilton Property Engagement Platform, also known as "PEP", to its customers. This platform is part of the software and systems that Embassy Suites franchisees are required to use. The license is granted under the terms specified in the franchise agreement.

For a prospective Embassy Suites franchisee, this means they will be required to use the Hilton Property Engagement Platform as part of their operations. This platform likely includes various software and interfaces necessary for managing the hotel and engaging with guests. The franchisee's use of PEP is subject to the terms and conditions outlined in the franchise agreement with Hilton.

It is important for potential franchisees to understand the full scope of the Hilton Property Engagement Platform, including its functionalities, costs, and any training or support provided by Hilton. Franchisees should also inquire about any updates or changes planned for the platform, as well as how these changes may impact their operations and costs. Understanding the technology requirements and associated costs is a crucial part of evaluating the overall investment in an Embassy Suites franchise.