What is the name of the currently approved Guest Internet Access program for Embassy Suites hotels?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ther business computer systems that we may require (Franchise Agreement, Sections 5.1.3 and 5.1.6).
Guest Internet Access System
You must provide internet access for all guest rooms, meeting rooms, and public spaces at your Hotel in accordance with our Standards ("Guest Internet Access") (Franchise Agreement, Sections 5.1.3 and 5.1.6). Currently, our approved Guest Internet Access program is called "StayConnected." You must install certain hardware and software, an internet access circuit, and subscribe to an internet access service to meet this requirement.
Guest Internet Access Hardware and Software. The hardware and software for Guest Internet Access will be provided by, installed by, and maintained by our preferred providers. In addition to the hardware and software costs, you must pay for all necessary communication vehicles (phone
lines, network connections), installation and configuration costs, and travel and other expenses of the vendors who perform the installation and configuration services. We estimate that it will cost between $84,519 and $123,517 for Guest Internet Access hardware, software, installation, and certain other costs and fees, excluding taxes or structured cable and cabling installation.
Guest Internet Access Circuit. You must install a Guest Internet Access circuit that meets our specifications, and pay for the ongoing cost of using the circuit from a preferred provider. You must arrange for procurement of the monthly service for the required connection locally. The cost will depend on the circuit size, type, and the physical location of your Hotel. Currently, we estimate that these together will cost between $1,950 and $4,900 per month ($23,400 to $58,800 per year). These fees are normally not refundable.
Guest Internet Access Service. You must also arrange and pay for the ongoing Guest Internet Access service. You must purchase this service from a preferred provider. The cost will depend on your Hotel's size and number of meeting rooms. Currently, we estimate that it will cost between $744 and $1,408 per month ($8,928 to $16,896 per year). This estimate includes the monthly service for the 24x7 call center support and equipment break-fix maintenance. Your costs will depend on your Hotel's size and number of meeting rooms. These fees are normally not refundable.
Guest Internet Access Refresh. You must refresh the Guest Internet Access system at least every 4 years. We may also require the Guest Internet Access system to be refreshed in connection with a Change of Ownership or Relicensing when a new franchise agreement is signed. We anticipate that cost of this to be the same or less than the cost of the original installation (but not including any elements that were needed for the original installation only).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, the currently approved Guest Internet Access program is called "StayConnected." As an Embassy Suites franchisee, you are required to provide internet access for all guest rooms, meeting rooms, and public spaces within your hotel in accordance with the brand's standards. To meet this requirement, you must install specific hardware and software, secure an internet access circuit, and subscribe to an internet access service.
The hardware and software for the Guest Internet Access system must be provided, installed, and maintained by Embassy Suites' preferred providers. In addition to the costs of the hardware and software, franchisees are responsible for covering all necessary communication lines, network connections, installation and configuration costs, as well as the travel and other expenses incurred by the vendors performing these services. The FDD estimates that the cost for Guest Internet Access hardware, software, installation, and other related costs and fees will range from $84,519 to $123,517, excluding taxes or structured cable and cabling installation.
Furthermore, franchisees must install a Guest Internet Access circuit that meets Embassy Suites' specifications and pay for the ongoing cost of using the circuit from a preferred provider. The cost for this circuit is estimated to be between $1,950 and $4,900 per month, or $23,400 to $58,800 per year, depending on the circuit size, type, and the hotel's physical location. Franchisees must also arrange and pay for the ongoing Guest Internet Access service, which is estimated to cost between $744 and $1,408 per month ($8,928 to $16,896 per year). This estimate includes the monthly service for 24x7 call center support and equipment break-fix maintenance. Finally, the Guest Internet Access system must be refreshed at least every 4 years, potentially incurring costs similar to the original installation.