What is the monthly cost range for OnQ connectivity billed to Embassy Suites franchisees by HSS?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
er third-party suppliers. Costs of these licenses may vary based on the number of users or computers at your Hotel and other factors.
OnQ Connectivity. The cost for OnQ connectivity is billed to you by HSS, and costs between $400 and $600 per month. Billing will begin when your Hotel's internet acce
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the cost for OnQ connectivity, which is billed to the franchisee by HSS, ranges from $400 to $600 per month. This billing commences when the hotel's internet access circuit is installed, approximately 45 days before the hotel's opening. These fees are non-refundable, as detailed in the HITS Agreement, Order Document Section 1.7.
This monthly cost is an ongoing expense that Embassy Suites franchisees must factor into their operating budget. The OnQ system is integral to the hotel's operations, so maintaining connectivity is essential. Franchisees should be aware that this cost begins accruing well before the hotel opens, impacting initial startup expenses.
Given that these fees are non-refundable, franchisees should ensure that their internet access circuit is installed promptly and efficiently to avoid unnecessary charges. Understanding the specifics of the HITS Agreement, particularly Order Document Section 1.7, is crucial for managing expectations and avoiding potential disputes regarding billing and service commencement.