For Embassy Suites, how many days does the customer have to make payments after receiving an invoice?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Except as otherwise noted herein or in the applicable invoice all payments required by this Order Document must be made in United States Dollars within thirty (30) days of receipt of the invoice therefore.
Promptly following HSS' providing of the services described in this schedule where not previously paid for or reimbursed by hotel, an invoice will be submitted to Customer for HSS' representatives' out-of-pocket expenses, any additional per diem charges for its representatives, any re-scheduling fee, and any additional travel expenses as described herein, which invoice will be payable within fifteen days of Customer's receipt of same.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, the payment terms for invoices related to services from Hilton Systems Solutions, LLC (HSS) are outlined in Item 23. Unless specified otherwise in the invoice, customers are required to make payments in United States Dollars within thirty (30) days of receiving the invoice. This applies to payments required under the Order Document. This timeframe allows the customer a reasonable period to process the invoice and remit payment.
However, there's a different payment term for travel expenses, per diem fees, and rescheduling costs. In these instances, after HSS provides the services, an invoice will be submitted to the customer for out-of-pocket expenses, additional per diem charges, rescheduling fees, and additional travel expenses. This invoice is payable within fifteen days of the customer's receipt. This shorter payment window likely reflects the need for prompt reimbursement of expenses incurred by HSS representatives.
Prospective Embassy Suites franchisees should note the distinction in payment terms based on the type of charge. While most invoices have a 30-day payment window, certain expenses like travel and per diem costs require faster payment within 15 days. Franchisees should ensure their accounting processes can accommodate these varying payment schedules to avoid late fees or disruptions in service.