What is the location for the OnQ Rate & Inventory training for an Embassy Suites franchise?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location |
|---|---|---|---|
| OnQ Rate & Inventory and | 5 | 0 | Online |
| GRO Training (Note 4) |
NOTES
-
- OnQ Rate & Inventory and GRO Training.
Before your Hotel opens, all staff that will be utilizing the OnQ Rate and Inventory Management component must complete their respective self-paced web-based training and obtain a certificate of completion.
We will verify that all reservations and revenue management staff have successfully completed training and have passed a certification test by at least a minimum score of 80%.
Up to 3 of your management staff must be certified, based on the number of rooms.
If your staff does not attain the minimum score, the opening of your Hotel may be delayed.
Currently there is no separate fee for this training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the OnQ Rate & Inventory training, combined with GRO Training, is conducted online. This training involves 5 hours of classroom instruction and no on-the-job training.
Before the hotel opens, all staff utilizing the OnQ Rate and Inventory Management component must complete the self-paced web-based training and obtain a certificate of completion. Embassy Suites will verify that all reservations and revenue management staff have successfully completed training and passed a certification test with a minimum score of 80%. Up to three management staff members must be certified, based on the number of rooms. Failure to meet the minimum score may delay the hotel's opening.
There is no separate fee for this training. This online format allows for flexibility in scheduling and completion, but it also requires staff to be proactive in completing the training and achieving the required certification score. The online nature of the training also means that staff can complete it at their own pace, which can be beneficial for those who learn at different speeds.