Does Embassy Suites license the Convention and Event interface to customers?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
1.1 Software, Systems and Interfaces. HSS licenses to Customer use of the Hilton Property Engagement Platform ("PEP") and the following Proprietary Software and sublicenses to Customer use of the Certified Third Party Software included in PEP under the terms specified in the Agreement.
A. Interfaces (Proprietary Software unless otherwise noted):
1.9 Third Party Interface Testing and Connectivity. If Customer requires the implementation of any interface Proprietary Software for connectivity to third party systems, Customer will be responsible for any fees assessed by the third party vendors to test and implement the necessary connectivity. In addition, Customer will be required to make arrangements with any such third party vendor to provide the necessary assistance required to test and to implement the interface connectivity. This assistance requires the vendor to be on-site at the time of testing and implementation, unless the third party vendor can perform all necessary tasks (as defined by HSS) through a remote connection to the Customer's third party system. The cost incurred by any third party vendors for testing and implementing connectivity to third party systems will be billed to Customer by HSS, or such vendors for the license of each copy of the Proprietary Software and the Certified Third Party Software licensed to Customer by HSS
- 2.1.2 The Proprietary Software and Certified Third Party Software for which there is no separate license agreement are licensed or sublicensed to Customer under this Agreement on the following terms and conditions:
- a) The license is personal, non-exclusive and non-transferable.
- b) The Software may be used by Customer solely on the Authorized Equipment and solely for the operation of the Hotel.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, HSS licenses to the customer the use of the Hilton Property Engagement Platform (PEP) which includes proprietary software and sublicenses the use of certified third-party software included in PEP under the terms specified in the agreement. The interfaces are proprietary software unless otherwise noted.
One of the interfaces listed is the Convention and Event interface. If the customer requires the implementation of any interface proprietary software for connectivity to third-party systems, the customer will be responsible for any fees assessed by the third-party vendors to test and implement the necessary connectivity. The customer will also be required to make arrangements with any such third-party vendor to provide the necessary assistance required to test and to implement the interface connectivity. This assistance requires the vendor to be on-site at the time of testing and implementation, unless the third-party vendor can perform all necessary tasks (as defined by HSS) through a remote connection to the customer's third-party system.
The cost incurred by any third-party vendors for testing and implementing connectivity to third-party systems will be billed to the customer by HSS, or such vendors for the license of each copy of the proprietary software and the certified third-party software licensed to the customer by HSS. The license is personal, non-exclusive, and non-transferable. The software may be used by the customer solely on the authorized equipment and solely for the operation of the hotel.