For Embassy Suites, when will an invoice be submitted to the Customer for HSS's representatives' out-of-pocket expenses, additional per diem charges, re-scheduling fee, and additional travel expenses?

According to Embassy Suites' 2025 Franchise Disclosure Document, promptly after HSS (the provider of certain services) provides services, an invoice will be submitted to the customer. This invoice will include HSS representatives' out-of-pocket expenses, any additional per diem charges for its representatives, any re-scheduling fee, and any additional travel expenses. The customer is then required to pay the invoice within fifteen days of receipt.

This means that as an Embassy Suites franchisee, you should expect to receive an invoice shortly after HSS provides on-site services that require travel or incur additional costs. These costs can include travel, lodging, meals, and other related expenses for HSS personnel. It is important to note that delays caused solely by the customer that necessitate the departure and rescheduling of HSS's representatives will result in additional expenses to the customer, including charges for workdays, travel days, change fees, and additional travel expenses.

Therefore, it is crucial for Embassy Suites franchisees to manage project timelines effectively and avoid delays to minimize these additional costs. Franchisees should also ensure they have a clear understanding of what constitutes 'additional' per diem or travel expenses to avoid disputes. Keeping open communication with HSS and promptly addressing any potential issues can help in managing these expenses and maintaining a good working relationship.