For Embassy Suites, what information is the Customer required to provide in preparation for any Site Survey?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
In preparation for any Site Survey, Customer will provide information and documentation relative to the Hotel as requested by HSS, including, but not limited to, hotel drawings, room locations and wiring diagrams. If HSS performs on-site services during the Site Survey, the Customer is responsible for providing timely access to the Hotel property, as well as complimentary room nights with confirmed reservations at the Hotel, as needed in the course of performing the Site Survey. A Hotel representative will be appointed by Customer to provide escort and access to guest rooms for the room inspection portion of the Site Survey.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, in preparation for a Site Survey, the customer (franchisee) must provide information and documentation relative to the hotel as requested by HSS (the system implementation consultants). This includes, but is not limited to, hotel drawings, room locations, and wiring diagrams.
Furthermore, if HSS performs on-site services during the Site Survey, the Embassy Suites franchisee is responsible for providing timely access to the hotel property and complimentary room nights with confirmed reservations as needed. The franchisee must also appoint a hotel representative to provide escort and access to guest rooms for the room inspection portion of the Site Survey.
These requirements ensure that HSS has the necessary information and access to efficiently conduct the Site Survey, which is crucial for the preparation, installation, and implementation of PEP (the property management system). Any delays or failure to provide the required information and access could result in additional costs for the franchisee.