Does HSS provide a Guest Messaging Service to Embassy Suites franchisees as an additional service?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
3. Additional Services.
3.1 Additional Services Purchased Under This Ordering Document. HSS will provide the following additional Services (if any are listed) for the fees noted (if any):
A. Guest Messaging Service. HSS will provide the Guest Messaging Service described in Schedule P – Guest Messaging Service.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, HSS (presumably a technology service provider) does offer a Guest Messaging Service as an additional service to franchisees. Item 23 outlines that HSS will provide this service, which is further described in Schedule P of the FDD.
This means that Embassy Suites franchisees have the option to purchase this Guest Messaging Service from HSS to enhance guest communication and potentially improve the guest experience at their hotel. The specific functionalities and benefits of the Guest Messaging Service are detailed in Schedule P, which franchisees should review carefully to understand the scope of the service.
As a prospective franchisee, it would be prudent to inquire about the costs associated with the Guest Messaging Service, the specific features it offers, and how it integrates with the hotel's existing systems. Understanding the terms outlined in Schedule P is crucial to assess the value and potential return on investment of this additional service.