For an Embassy Suites hotel, what section of the global standards addresses 'Team Members'?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Summary of Changes | |
|---|---|
| Summary of Changes | |
| Summary-1 | |
| 100 | |
| THE BRAND EXPERIENCE | |
| 101.00 CORE STANDARDS | 100-2 |
| 102.00 NOT APPLICABLE TO THIS BRAND | 100-3 |
| 103.00 QUALITY ASSURANCE | 100-3 |
| 104.00 PRODUCT IMPROVEMENT PLAN | 100-4 |
| 105.00 STRUCTURE AND DÉCOR | 100-5 |
| 106.00 BRAND HOSPITALITY | 100-6 |
| 107.00 LEADERSHIP | 100-6 |
| 108.00 TEAM MEMBERS | 100-8 |
| 109.00 TRAINING | 100-9 |
| 110.00 ACCORDANCE WITH LOCAL LAW | 100-34 |
| 111.00 HILTON HONORS | 100-35 |
| 112.00 NOT APPLICABLE TO THIS BRAND | 100-41 |
| 113.00 SERVICE RECOVERY | 100-41 |
| 114.00 GUEST ASSISTANCE | 100-42 |
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the section of the global standards that addresses 'Team Members' is section 108.00. This falls under the broader category of 'THE BRAND EXPERIENCE' within the Embassy Suites - Hotels Standards - Global. The specific reference for this section is listed as 100-8.
This indicates that Embassy Suites has specific guidelines and standards related to its team members, which are considered a core part of the brand experience. Prospective franchisees should pay close attention to this section to understand the brand's expectations for employee management, training, and overall contribution to the guest experience. Adhering to these standards is crucial for maintaining brand consistency and quality across all Embassy Suites locations.
Understanding these standards is essential for budgeting and planning purposes, as they may influence staffing levels, training programs, and employee benefits. Franchisees must ensure they have the resources and systems in place to meet these requirements, as they directly impact the hotel's operations and reputation. Compliance with these standards is likely monitored through quality assurance programs, and failure to meet them could result in penalties or other corrective actions from the franchisor.