Where does the Hilton Honors Training for an Embassy Suites franchise take place?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
and/or da | m 2 a 0 g 2 es 5 in U co S nn e E cti M on B wi A th S the S u Y se S of U ou I r T we E b S site . | |---|---|
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location |
|---|---|---|---|
| OnQ Rate & Inventory and | 5 | 0 | Online |
| GRO Training (Note 4) | |||
| Hilton Honors Training | 1 | 1 | Online or On-Site |
| (Note 5) | |||
| Hilton Core Sales Skills | 24 | 0 | Virtual |
| (Note 6) | |||
| ADA Training | Varies | 0 | Online |
| (Note 7) | |||
| Annual Compliance Training | 2-3 | 0 | Online or On-site |
| (Note 8) | |||
| Pre-Opening Training | Varies | 0 | On-site |
| Resources | |||
| (Note 9) | |||
| Owner Orientation | 16 | 0 | Virtual |
| (Note 10) | |||
| New to Hospitality Owner | 20 | 0 | Virtual |
| Education | |||
| (Note 11) | |||
| Eforea Spa Training | 16 | 0 | On-site |
| (Note 12) | |||
| Make a Difference | 3 | 0 | Online or On-site |
| (Note 13) |
NOTES
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- Brand Conference. We require participation by your general manager and director of sales (or equivalent) in an annual Brand or regional conference. Conference program fees and expenses are not refundable. The conference may be held at various hotel locations. Currently, the cost is $2,500 per attendee.
-
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the Hilton Honors Training is available online through Hilton University. This training is mandatory for all management personnel in key functions and applicable front office personnel. The training must be completed before the hotel opens, is converted, or within 14 to 45 days of their start date, depending on the job position. There is currently no separate fee for this training.
The FDD also provides a table that shows the location of the Hilton Honors Training. According to the table, the Hilton Honors Training includes 1 hour of classroom training and 1 hour of on-the-job training, and the location is either online or on-site.
Prospective Embassy Suites franchisees should note that completing the Hilton Honors Training is a mandatory step for key personnel before the hotel can begin operations or shortly after an employee's start date. The flexibility of online or on-site training provides options for different learning preferences and logistical considerations. The fact that there is no separate fee for this training is also a financial benefit for the franchisee.