When must the Hilton Honors Training be completed for an Embassy Suites?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
This training program is mandatory for all management personnel in key functions and applicable front office personnel and must be completed before the Hotel opens, or is converted, or within 14 to 45 days of their start date, depending on job position.
Currently, there is no separate fee for this training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the Hilton Honors Training is mandatory for all management personnel in key functions and applicable front office personnel. This training must be completed before the hotel opens, if it is a conversion, or within 14 to 45 days of their start date, depending on the job position. The Hilton Honors Training is conducted online through Hilton University.
Embassy Suites requires that staff attain a minimum score in the Hilton Honors Training. Failure to do so may result in a delay in the hotel's opening. Currently, there is no separate fee for this training.
Prospective franchisees should ensure that all relevant personnel are scheduled for and complete the Hilton Honors Training within the specified timeframes to avoid any potential delays in the hotel opening or operational disruptions. This requirement highlights the importance Embassy Suites places on maintaining brand standards and ensuring staff are well-versed in the Hilton Honors program.