For the Guest Internet Access System at an Embassy Suites, what specific components are required?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use our required business computer systems, which we may periodically change. Currently, we require you to use OnQ, which connects System Hotels to Hilton's reservation offices and travel planners worldwide. For OnQ you must have certain hardware, software, installation, and support. We also require you to use our required Guest Internet Access System. For Guest Internet Access you must have certain hardware, software, an internet access circuit, and internet service. In addition, you must have the Connected Room system, the GRO system, the Delphi.fdc system, a Digital Floor Plan, and Digital Key system that meet our Standards and specifications. All of these components must be acquired from either HSS or preferred providers, or may be acquired from other (non-preferred) vendors, depending on the specific product or service and the individual circumstances of your Hotel. We will provide you with our Standards and specifications as appropriate, but we do not issue Standards or technical specifications that are proprietary or confidential without protections in place that we deem sufficient (such as vendor confidentiality agreements). At certain times there might be only one approved software vendor for certain applications, such as the GRO system and the Delphi.fdc system. See Items 5, 6, and 11 for details.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 45–50)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees are required to use the franchisor's required Guest Internet Access System. To fulfill this requirement, franchisees must have specific hardware, software, an internet access circuit, and internet service.
In addition to the Guest Internet Access System, Embassy Suites franchisees must also have the Connected Room system, the GRO system, the Delphi.fdc system, a Digital Floor Plan, and a Digital Key system. These systems must meet the standards and specifications set by Embassy Suites. Franchisees can acquire these components from HSS or preferred providers, or, depending on the specific product or service and the individual circumstances of the Hotel, from other (non-preferred) vendors.
Embassy Suites will provide franchisees with their standards and specifications for these systems, but they do not issue standards or technical specifications that are proprietary or confidential without protections in place, such as vendor confidentiality agreements. The FDD also notes that at certain times there might be only one approved software vendor for certain applications, such as the GRO system and the Delphi.fdc system. Prospective franchisees should inquire about approved vendors and any restrictions on sourcing these technology components.