What is the Embassy Suites franchisee's responsibility for maintaining backup copies of software, data files, and documentation?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Customer is responsible for maintaining duplicate or back-up copies of its software, data files and documentation.
HSS will have no liability for any damages resulting from Customer's failure to maintain such duplicate or back-up copies nor for any costs or expenses of reconstructing any such data or information that may be destroyed, impaired or lost.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, the franchisee is responsible for maintaining duplicate or back-up copies of its software, data files, and documentation. This requirement ensures business continuity and data recovery in case of system failures, data corruption, or other unforeseen events.
The FDD specifies that Hilton Systems Solutions (HSS) will not be liable for any damages resulting from the franchisee's failure to maintain these backup copies. Additionally, HSS is not responsible for the costs or expenses associated with reconstructing any data or information that may be destroyed, impaired, or lost due to the franchisee's negligence in maintaining backups.
This stipulation places a significant responsibility on the Embassy Suites franchisee to implement and regularly test backup procedures. It is crucial for franchisees to invest in reliable backup systems and train their staff to adhere to best practices for data management and security. Failing to do so could result in substantial financial losses and operational disruptions, for which the franchisee will bear sole responsibility.