factual

Are Embassy Suites franchisees required to participate in guest frequency programs?

Embassy_Suites Franchise · 2025 FDD

Answer from 2025 FDD Document

the loss of access to certain programs or individual sales and distribution channels.

    1. You must participate in, and pay all charges related to, our marketing programs not covered by Monthly Program Fees, and all guest frequency programs we require, including the Hilton Honors Worldwide guest reward programs or any successor programs. You must also honor the terms of any discount or promotional programs (including any frequent guest program) that we or Hilton offer to the public on your behalf, any room rate quoted to any guest when the guest makes an advance reservation, and any award guest certificates issued to hotel guests participating in these programs. We and our affiliates' other hotel brands may also participate in these programs. These programs are subject to change. You pay your share of the costs of the programs.

Currently, these programs include the Hilton Honors™ guest reward program operated by Hilton Honors Worldwide, and airline and rental car company frequent user programs in which Hilton participates.

Hilton Honors members may accumulate Hilton Honors points with most stays for all eligible dollars spent at participating Hilton Honors hotels. Hilton Honors members may also earn points in connection with our special promotions, marketing partnerships, and other activities, programs, and initiatives, including for example arrangements we have in place with certain travel programs, credit card companies, dining organizations, ride-share companies, and others. The only room rates that are not eligible for Hilton Honors points are wholesale/tour operator packages, contracted airline crew rates, complimentary or barter rooms, stays on NET Group/Series Group/IT Group rates, contracted Entertainment or Encore rates, stays using airline percent-off award certificates, stays that are booked via third-party websites other than the websites of Hilton Honors airline partners. Hilton Honors members may redeem their accumulated points for discounted and free hotel room nights and other rewards. Terms of the Hilton Honors program are subject to change. Pricing is subject to change and is reviewed annually.

These basic program fees are assessed on any stay for which a guest earns Hilton Honors points. Additional Hilton Honors bonus points that members earn as a result of promotional activities, programs, and initiatives that your Hotel participates in will result in an additional fee payable by your Hotel based on a set cost per point or a percentage of the eligible guest folio, depending on the type of promotional activity, program, or initiative. All program costs are subject to change.

In addition to the basic program fees outlined above, hotels are also responsible for the cost of certain guest amenities provided to Hilton Honors members. Hotels must allocate a certain percentage of rooms inventory for free night reward redemption by Hilton Honors members as specified by the Hilton Honors program. Hotels will be reimbursed for these reward redemptions on the same basis as other similarly situated participating hotels as specified by the Hilton Honors program. If your Hotel is re-licensed and had paid a lower fee in the past, it will be assessed the then-current standard fee when your new franchise term begins.

    1. We currently provide an online booking platform for group events that allows guests to check rates and availability and book guestrooms and event space (within certain limits on the number of rooms, room nights, and meeting space size). Guests may search for a hotel and rate and complete the booking contract online.

Source: Item 6 — OTHER FEES (FDD pages 27–41)

What This Means (2025 FDD)

According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees must participate in guest frequency programs. Specifically, franchisees are required to participate in and pay all charges related to all guest frequency programs that Embassy Suites requires. This includes the Hilton Honors Worldwide guest reward programs or any successor programs. Franchisees must also honor the terms of any discount or promotional programs, including frequent guest programs, that Hilton offers to the public on the franchisee's behalf, as well as any room rate quoted to a guest making an advance reservation, and any award guest certificates issued to hotel guests participating in these programs.

The FDD specifies that these programs may be changed over time, and other hotel brands affiliated with Embassy Suites may also participate in these programs. Franchisees are responsible for paying their share of the costs associated with these programs. Currently, the included programs are the Hilton Honors guest reward program operated by Hilton Honors Worldwide, and airline and rental car company frequent user programs in which Hilton participates.

Hilton Honors members accumulate points for eligible dollars spent at participating hotels, and can also earn points through special promotions, marketing partnerships, and other activities. These points can be redeemed for discounted or free hotel room nights and other rewards. Franchisees are assessed basic program fees for any stay where a guest earns Hilton Honors points. Additional fees are incurred for bonus points earned through promotional activities that the hotel participates in, based on a set cost per point or a percentage of the guest folio. Hotels are also responsible for the cost of certain guest amenities provided to Hilton Honors members and must allocate a percentage of rooms for free night reward redemptions, for which they will be reimbursed.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.