To whom do Embassy Suites franchisees pay the Delphi system fees?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
and $1,062 per month ($8,652 to $12,744 per year). These costs are normally not refundable.
Delphi System
You must use Delphi.fdc, a cloud-based sales and events system powered by Amadeus Hospitality, in a configuration we approve. The set-up costs of this system are between $900 and $41,000. Additional set-up costs may apply, depending on the implementation approach you choose and the specific needs of your Hotel. You will pay the set-up costs to the vendor directly. You must also pay annual license fees and maintenance costs of $858 per user per year. You will pay all Delphi system fees to HSS, which are passed through to the vendor. The optional onproperty license fee includes a 10% mark-up, which we keep to help cover our costs in developing and maintaining the Delphi system for Network Hotels. Depending on your Hotel's technology configuration, you may be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc and other group booking systems. MeetingBroker is also powered by Amadeus Hospitality. There are no separate fees for the MeetingBroker lead distribution platform, although you may be required to sign a separate license agreement with Amadeus Hospitality to use it. We are not obligated to provide any maintenance or updates for either of these systems. You must maintain and update them at your cost to remain in compliance with the Standards. There are no limits on the frequency or cost of this obligation. We will have independent access to your Hotel's event sales information stored in these s
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, franchisees are required to use the Delphi.fdc system, a cloud-based sales and events system. The setup costs for this system range from $900 to $41,000, and these costs are paid directly to the vendor.
In addition to the setup costs, franchisees must also pay annual license fees and maintenance costs, which amount to $858 per user per year. These ongoing Delphi system fees are paid to HSS (presumably Hilton Shared Services), which then passes the payments through to the vendor.
It's important to note that the optional on-property license fee includes a 10% markup, which Embassy Suites retains to cover the costs of developing and maintaining the Delphi system for Network Hotels. Depending on the hotel's technology configuration, franchisees may also be required to utilize the MeetingBroker lead distribution platform, which integrates with Delphi.fdc. While there are no separate fees for MeetingBroker, a separate license agreement with Amadeus Hospitality may be required.