Must an Embassy Suites franchisee purchase and maintain telecommunications systems?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- 5.1.6 purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems that we designate for the System or any portion of the System based on our assessment of the long-term best interests of System Hotels, considering the interest of the System as a whole;
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, as an Embassy Suites franchisee, you are required to purchase and maintain telecommunications systems. Specifically, you must purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems.
Embassy Suites designates these systems for the entire System or any portion of it. This designation is based on Embassy Suites' assessment of what is in the long-term best interests of System Hotels, while considering the interests of the System as a whole.
This requirement ensures that all Embassy Suites hotels maintain a consistent standard of technology and service, which can impact guest satisfaction and operational efficiency. It also means franchisees must budget for the initial purchase and ongoing maintenance and upgrades of these systems, as directed by Embassy Suites.