Must an Embassy Suites franchisee purchase and maintain in-room entertainment systems?

According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees are required to purchase and maintain specific technology systems. Specifically, franchisees must purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems.

These systems must be those that Embassy Suites designates for the System or any portion of the System. The selection of these systems is based on the franchisor's assessment of the long-term best interests of System Hotels, considering the interest of the System as a whole.

This requirement ensures that all Embassy Suites hotels maintain a consistent technological standard, which can impact guest experience and operational efficiency. While this standardization can benefit the brand's reputation, it also means franchisees must be prepared for ongoing technology investments and upgrades as dictated by Embassy Suites.