Must an Embassy Suites franchisee purchase and maintain high-speed internet access systems?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
- 5.1.6 purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems that we designate for the System or any portion of the System based on our assessment of the long-term best interests of System Hotels, considering the interest of the System as a whole;
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees are required to purchase and maintain certain systems. Specifically, franchisees must purchase and maintain property management, revenue management, in-room entertainment, telecommunications, high-speed internet access, and other computer and technology systems.
Embassy Suites designates these systems for the entire System or a portion of it. This designation is based on the franchisor's assessment of what is in the long-term best interests of all System Hotels, while considering the interests of the System as a whole.
This requirement ensures that all Embassy Suites hotels maintain a consistent technological standard, which can impact guest experience and operational efficiency. While the franchisee bears the cost, the decision on which specific systems to implement rests with Embassy Suites, potentially limiting the franchisee's choice of vendors or systems.