Where can an Embassy Suites franchisee find the current Brand training requirements?

According to Embassy Suites's 2025 Franchise Disclosure Document, the current Brand training requirements can be found in two ways. First, Embassy Suites will provide the franchisee with the current Brand training requirements document upon request. Second, the franchisee can access the document through the brand's intranet, known as The Lobby. This ensures that franchisees have access to the most up-to-date information regarding training programs and standards.

Embassy Suites emphasizes the importance of adhering to these training requirements to maintain brand standards and operational efficiency. The training programs are designed for specific business and operational functions within the hotel, and designated personnel must complete the required training to the franchisor's satisfaction. This includes initial orientation training and ongoing programs to ensure staff remains proficient. Replacement personnel must also complete the appropriate training programs if there are any changes in staffing.

Franchisees should be aware that Embassy Suites may modify the training requirements over time, including changes to the subject matter, time required, locations, and costs. Franchisees are responsible for any fees associated with required and optional training courses, as well as the costs for training materials. Additionally, franchisees must cover the travel, lodging, and miscellaneous expenses for their attendees. For programs that involve trainers traveling to the hotel site, franchisees may also be required to pay for the trainers' travel, lodging, tax, and meals. Staying informed about these requirements through the provided documents and intranet is crucial for compliance and effective hotel management.