For an Embassy Suites franchise, can the Hilton Honors Training be completed online, on-site, or both?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On the Job Training | Location |
|---|---|---|---|
| OnQ Rate & Inventory and | 5 | 0 | Online |
| GRO Training (Note 4) | |||
| Hilton Honors Training | 1 | 1 | Online or On-Site |
| (Note 5) |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the Hilton Honors Training can be completed either online or on-site. The training involves 1 hour of classroom training and 1 hour of on-the-job training.
The FDD specifies that the Hilton Honors Training is accessible online through Hilton University. This training is mandatory for all management personnel in key functions and applicable front office personnel. It must be completed before the hotel opens or is converted, or within 14 to 45 days of their start date, depending on the job position.
Prospective Embassy Suites franchisees should ensure that all relevant personnel complete this training within the specified timeframe to avoid any potential delays in the hotel's opening or conversion. Since the training can be completed online, this offers flexibility for scheduling and potentially reduces travel costs associated with on-site training.