For an Embassy Suites franchise, what are the franchisee's responsibilities regarding staffing the Hotel to operate in accordance with the Standards?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
7.1 You are solely responsible for the management of the Hotel's business, including (but not limited to) staffing the Hotel so that it can operate in accordance with the Standards. You will provide qualified and experienced management ("Management Company") [IF APPLICABLE: at least six (6) months before the Opening Date**]**. Your Management Company must be approved by us in writing. We have the right to communicate directly with the Management Company and managers at the Hotel regarding the Hotel's operations and compliance with the Standards and/or this Agreement. We may rely on the communications of such managers or Management Company as being on your behalf. Any Management Company and its employees must have the authority to perform all of your obligations under this Agreement. The engagement of a Management Company does not reduce your obligations under this Agreement. In the case of any conflict between this Agreement and any agreement with the Management Company, this Agreement prevails.
5.1 Operational and Other Requirements. You must:
5.1.1 operate the Hotel twenty-four (24) hours a day after the Opening Date;
5.1.2 operate the Hotel using the System, in compliance with this Agreement and the Standards, and in such a manner to provide courteous, uniform, respectable and high quality lodging and other services and conveniences to the public.
You acknowledge and agree that: (a) you have exclusive day-to-day control of the business and operation of the Hotel (including hiring your employees and the terms and conditions of their employment); (b) although we provide the Standards, we do not in any way possess or exercise day-to-day control of the business and operation of the Hotel; (c) we do not dictate nor control labor or employment matters for you or your employees; nor do we reserve any right or authority to do so; and (d) we are not responsible for the safety and security of your employees or guests;
- 5.1.5 comply with our Standards for the training of personnel involved in the operation of the Hotel, including completion by your (or your Management Company's) key personnel of the Hotel of a training program for operation of the Hotel under the System, at locations we designate.
You will pay us all fees and charges, if any, we require for your personnel to attend these training programs.
You are responsible for selecting the personnel to attend such training programs.
You are also responsible for all travel, lodging and other expenses you or your employees (or your Management Company's personnel) incur in connection with attending these programs.
You acknowledge and agree that when we provide training, we provide the training content that we deem necessary and appropriate for the business functions of the Hotel so that it may operate in accordance with our Standards; and we do not direct or supervise your personnel, or have, retain, or exercise any control over your (or your Management Company's) personnel or personnel policies or procedures in any manner;
15.1 No Agency Relationship. You are an independent contractor. Neither Party is the legal representative or agent of the other Party. Neither Party has the power to obligate the other Party for any purpose. You acknowledge that: (a) we do not direct, supervise, manage, dictate, or control (or have, retain, or exercise any right to control), labor or employment matters for you or your employees; (b) we do not set (or have, retain, or exercise any right to set) any terms or conditions of employment for your employees; (c) the training we require is for the purpose of enabling you to ensure that your Hotel operates in compliance with our Standards; and (d) you have exclusive control over your daily affairs. You expressly acknowledge that the Parties have a business relationship based entirely on, and defined by, the express provisions of this Agreement and that no partnership, joint venture, agency, fiduciary, employment, or jointemployment relationship is intended or created by reason of this Agreement.
By entering into this Agreement, we make no representations regarding, and do not intend to obtain, retain, or reserve control over, the essential terms and conditions of employment of you or your employees, or your Management Company or their employees (if applicable). Franchisees are independent contractors and independent employers and we do not and will not have, retain, or exercise any authority over your employment-related policies or procedures. You are solely responsible for overseeing any and all employment-related policies and procedures for your employees in the operation of your Hotel business.
15.2 Notices Concerning Your Independent Status. All contracts for the Hotel's operations and services at the Hotel will be in your name or in the name of your Management Company. You will not enter into or sign any contracts in our name or any of our Affiliates' names or use the Marks or any acronyms or variations of the Marks. You will disclose in all dealings with the public and your employees, agents, contractors, suppliers and other third parties that: (a) you are the Hotel's owner; (b) you are an independent entity; (c) you are the employer, principal, or contracting party (as applicable); and (d) we are not responsible for your liabilities or debts in any manner whatsoever.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, the franchisee is solely responsible for staffing the hotel to meet brand standards. This includes managing the hotel's business and ensuring it operates 24 hours a day after the opening date. The franchisee has exclusive day-to-day control over the business, including hiring employees and setting their employment terms. While Embassy Suites provides the operational standards, they do not control labor or employment matters. Franchisees must also comply with Embassy Suites' standards for personnel training, including ensuring key personnel complete the required training programs. Franchisees are responsible for selecting personnel for these programs and covering all associated fees and travel expenses.
Embassy Suites emphasizes that franchisees are independent contractors and employers. The franchisor does not oversee the franchisee's employment-related policies or procedures. All contracts for the hotel's operations and services must be in the franchisee's name or the name of their management company, and franchisees must disclose their independent status in all dealings with the public, employees, and other third parties. This reinforces that the franchisee is the owner, an independent entity, and the employer, and that Embassy Suites is not responsible for their liabilities or debts.
Franchisees must operate the hotel using the Embassy Suites system, adhering to the agreement and standards to provide high-quality lodging services. They are also required to purchase and maintain designated property management, revenue management, and technology systems. Additionally, franchisees must participate in guest complaint resolution and quality assurance programs, maintaining minimum performance standards and scores. These responsibilities ensure that the Embassy Suites brand maintains a consistent level of quality and service across all locations, while the franchisee retains control over their staffing and daily operations.