What equipment is Embassy Suites required to maintain to facilitate HSS's remote maintenance services?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Customer will maintain for the term of this Agreement a modem and dial-up telephone line and a facsimile machine or other electronic communication capability mutually acceptable to both parties to facilitate HSS's ability to perform its maintenance services remotely.
Expenses.
Customer will pay for all telephone toll charges incurred in providing maintenance and support hereunder.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, to facilitate remote equipment maintenance services, the franchisee must maintain specific communication equipment. Specifically, the franchisee is required to have a modem, a dial-up telephone line, and a facsimile machine or another form of electronic communication that is acceptable to both the franchisee and HSS. This equipment is essential for HSS to remotely perform equipment maintenance services.
This requirement ensures that HSS can efficiently diagnose and address any issues with the Embassy Suites's systems remotely, reducing downtime and potentially avoiding the need for on-site visits. By maintaining this equipment, the franchisee enables HSS to access the systems and resolve problems quickly.
The franchisee is also responsible for covering all telephone toll charges incurred while providing maintenance and support. This means that any costs associated with the phone line used for remote maintenance will be borne by the franchisee. It is important for prospective franchisees to factor in these ongoing expenses when evaluating the overall cost of operating an Embassy Suites franchise.