For Embassy Suites, what document must be completed and verified by the HSS Implementation Specialists?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
There are a number of training modules applicable for each job role regarding PEP's and the Proprietary Software's function. The Hotel is responsible for ensuring that all employees who have responsibilities related to the use of PEP and the Proprietary Software complete the applicable training modules prior to the implementation of PEP, the Proprietary Software and Certified Third Party Software above at the Hotel, or within ten (10) days of employment, as agreed to with HSS. All such Hotel staff must successfully complete the training as a prerequisite to receiving permission from HSS's installation team to complete the implementation of PEP, the Proprietary Software and Certified Third Party Software. The Training Matrix, part of the Required Training Documents ("RTD") provided by HSS, must be completed and verified by the HSS Implementation Specialists.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the Training Matrix, which is part of the Required Training Documents (RTD) provided by HSS, must be completed and verified by the HSS Implementation Specialists. This verification is a crucial step in the implementation process of PEP (likely referring to a specific software or system), Proprietary Software, and Certified Third Party Software at the hotel.
Embassy Suites is responsible for ensuring that all hotel employees with responsibilities related to PEP and the Proprietary Software complete the applicable training modules. This training must be completed before the implementation of the software or within ten days of employment, as agreed upon with HSS. Successfully completing the training is a prerequisite for hotel staff to receive permission from HSS's installation team to proceed with the software implementation.
This requirement ensures that all relevant staff members are adequately trained and competent in using the required software and systems before they are fully implemented at the Embassy Suites hotel. By mandating this training and verification process, Embassy Suites and HSS aim to minimize operational issues and maximize the efficient use of the Information System. The cost of this training is not specified in this document.