Does Embassy Suites direct or supervise a franchisee's personnel during training?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
You acknowledge and agree that when we provide training, we provide the training content that we deem necessary and appropriate for the business functions of the Hotel so that it may operate in accordance with our Standards; and we do not direct or supervise your personnel, or have, retain, or exercise any control over your (or your Management Company's) personnel or personnel policies or procedures in any manner;
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, Embassy Suites does not direct or supervise a franchisee's personnel. While Embassy Suites provides training content deemed necessary for the hotel's business functions to operate according to their standards, they explicitly state that they do not direct or supervise the franchisee's personnel, nor do they have any control over their personnel policies or procedures.
Embassy Suites requires franchisees to select personnel to attend training programs and the franchisee is responsible for all associated costs, including travel, lodging, and other expenses. This reinforces the independent contractor relationship between Embassy Suites and its franchisees, where the franchisee maintains control over their employees.
This arrangement means that while Embassy Suites sets the standards and provides the training necessary to meet those standards, the franchisee has autonomy in managing their staff. This allows franchisees to implement their own personnel policies and procedures, while still ensuring their staff is adequately trained to meet Embassy Suites' operational requirements. Prospective franchisees should understand that they are responsible for their employees' actions and compliance with brand standards.