Does Embassy Suites direct or supervise a franchisee's personnel policies or procedures?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisees are independent contractors and independent employers and we do not and will not have, retain, or exercise any authority over your employment-related policies or procedures. You are solely responsible for overseeing any and all employment-related policies and procedures for your employees in the operation of your Hotel business.
You acknowledge and agree that when we provide training, we provide the training content that we deem necessary and appropriate for the business functions of the Hotel so that it may operate in accordance with our Standards; and we do not direct or supervise your personnel, or have, retain, or exercise any control over your (or your Management Company's) personnel or personnel policies or procedures in any manner;
Audits conducted under our quality assurance program will not include review or approval of your (or your Management Company's) personnel policies or procedures.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, Embassy Suites does not direct or supervise a franchisee's personnel policies or procedures. The FDD states that franchisees are independent contractors and employers, and Embassy Suites will not have authority over employment-related policies. Franchisees are solely responsible for overseeing all employment-related policies and procedures for their employees.
Embassy Suites does provide training content deemed necessary and appropriate for the business functions of the hotel, ensuring it operates according to brand standards. However, this training does not extend to directing or supervising the franchisee's personnel or their policies and procedures. Franchisees are responsible for selecting the personnel to attend these training programs and covering all associated expenses, such as travel and lodging.
Quality assurance audits conducted by Embassy Suites will not include a review or approval of the franchisee's personnel policies or procedures. This reinforces the franchisee's autonomy in managing their employees and employment practices. This arrangement is typical in franchising, where the franchisor sets brand standards and the franchisee manages day-to-day operations, including human resources.