For Embassy Suites, who determines whether to provide remote, on-site or combined implementation services?

According to Embassy Suites' 2025 Franchise Disclosure Document, HSS (presumably a service provider) has the discretion to decide whether to provide remote, on-site, or a combination of both for implementation services related to the Customer's (franchisee's) Authorized Equipment and Certified Third Party Software.

This means that as a prospective Embassy Suites franchisee, you do not have control over whether the implementation services for your hotel's systems will be conducted remotely, in person, or through a hybrid approach. This decision is made solely by HSS. The FDD also mentions that the requirements for these services may be detailed in the Brand Standards and are subject to change by HSS or HDOC (another entity) or their affiliates.

This lack of control could have implications for the franchisee. For example, on-site implementation might be preferable for hands-on training and immediate problem-solving, but if HSS opts for remote implementation, the franchisee would need to adapt. Conversely, on-site implementation could lead to higher costs due to travel and per diem expenses for HSS representatives. It is important to note that any delays caused by the franchisee's hotel could result in additional expenses.

Prospective franchisees should inquire with Embassy Suites about the typical approach to implementation services, the factors that influence HSS's decision, and the potential costs associated with each type of implementation. Understanding these aspects will help in budgeting and preparing for the implementation process.