For Embassy Suites, who determines the number of consultants and number of days they will be used for implementation services?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
HSS will provide the services using Systems Implementation consultants.
The number of consultants and number of days they will be used will be determined by HSS based upon the size and type of the Hotel and the Hotel's IT requirements.
These consultants may:
(a) work with the Hotel, which is responsible for the cost of building the Hotel's database, including the verification of the proper functioning of the Software, installation, conversion, implementation, data conversion or recovery;
(b) provide procedural support for the property management system to the Hotel's management;
(c) work with the Hotel's management to adapt their use of the Information System to meet the Hotel's requirements;
(d) support the Hotel's staff in their use of the Information System through the Hotel's management;
(e) work with the Hotel's management to assure that the Hotel has all necessary tools for the implementation of the Information System (i.e., Authorized Equipment, Certified Third Party Software, documentation, etc.);
(f) install or approve the installation of equipment to meet the requirements of the Hotel, HSS and the manufacturer of the Authorized Equipment;
(g) work with third party vendors to meet the technical criteria for interface communications (i.e., central reservations, call accounting, energy management, door lock, guest internet access, etc.);
(h) verify that all front desk staff and Hotel's management have successfully completed the Information System Training;
(i) identify and address operational problems that involve the Information System; and
(j) formulate and present recommendations that maximize efficient use of the Information System.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, Hilton Franchise Holding LLC (HSS) determines the number of consultants and the number of days they will be used for implementation services. This determination is based on the size and type of the hotel, as well as the hotel's IT requirements. HSS will provide these services using Systems Implementation consultants.
These consultants may work with the hotel to build the hotel's database, provide procedural support for the property management system, adapt the use of the Information System to meet the hotel's requirements, support the hotel's staff in their use of the Information System, and ensure the hotel has all necessary tools for implementation. They may also install or approve the installation of equipment, work with third-party vendors for interface communications, verify that staff have completed the Information System Training, identify and address operational problems, and formulate recommendations to maximize efficient use of the Information System.
For a prospective Embassy Suites franchisee, this means that HSS has control over the implementation process and the resources allocated to it. The franchisee will need to work closely with the consultants provided by HSS to ensure the successful implementation of the required systems. The franchisee is responsible for the cost of building the hotel's database, including verifying the proper functioning of the software, installation, conversion, implementation, data conversion, or recovery. Any delays caused by the customer may result in additional expenses.