What is the Embassy Suites customer required to do regarding patches, bug fixes, and updates for the software?

According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees are required to accept all patches, bug fixes, updates, version upgrades, maintenance, and service packs deemed necessary by HSS (or the relevant Preferred Provider) for the proper function and security of the software. These updates are collectively referred to as "Patches." HSS is not responsible for any performance or security issues that may arise if the franchisee fails to apply these Patches. This requirement applies to both Proprietary Software and Certified Third Party Software.

This means that as an Embassy Suites franchisee, you must ensure that all software updates and fixes are promptly installed as directed by HSS. Failure to do so could leave your system vulnerable to security threats or cause malfunctions, for which Embassy Suites will not be held liable. This is a standard practice in franchising, as it ensures that all locations are operating on the most secure and efficient software versions, maintaining brand consistency and protecting the network from potential vulnerabilities.

Furthermore, franchisees may be required to purchase some updates to the Proprietary Software and PEP (Property and Energy Performance) separately, as well as additional hardware or software to utilize certain major upgrades or enhancements. This could represent an additional cost to the franchisee. Franchisees should budget accordingly and maintain open communication with HSS to stay informed about necessary updates and associated costs.