For Embassy Suites, how does a customer order Software, Services, and Authorized Equipment?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
4. Authorized Equipment.
4.1 Authorized Equipment Purchased or Leased. Customer will purchase or lease the Authorized Equipment required for the proper operation of the Hotel IT functionality identified by HSS. As of the Order Effective Date the purchasing and/or leasing fees for the Authorized Equipment described in Schedule B-1 – Authorized Equipment are:
AUTHORIZED EQUIPMENT
NETWORK AUTHORIZED EQUIPMENT:
%NetAuthEquipOne%
STANDARD PLUS EQUIPMENT:
%StdPlusEquipOne%
The purchase fees will be invoiced by either HSS or the relevant Preferred Provider depending on the location of the Hotel and the source of the Authorized Equipment. Customer will be provided the specific information not later than 15 days following the Order Effective Date. Customer will purchase and replace any source, paper, ribbons, printer maintenance kits, toner and such other operating supplies as will be required for the operation of the Authorized Equipment, but Customer will utilize only such brands as are approved by HSS or the Authorized Equipment manufacturer.
ARTICLE 2. SOFTWARE, FEES AND MASTER AGREEMENTS
- 2.1 License to Software. HSS licenses to Customer the Proprietary Software and sublicenses to Customer the Certified Third Party Software set forth in the Order Document on the terms and conditions set forth in this Agreement.
- 2.1.1 Customer may be required to execute a separate license agreement directly with one or more third party software providers in connection with Certified Third Party Software not licensed from HSS and such Certified Third Party Software will be licensed on the terms and conditions set out in such separate license agreement.
3. Additional Services.
3.1 Additional Services Purchased Under This Ordering Document. HSS will provide the following additional Services (if any are listed) for the fees noted (if any):
A. Guest Messaging Service. HSS will provide the Guest Messaging Service described in Schedule P – Guest Messaging Service.
**5.
Expenses.** If HSS or Preferred Provider personnel incur travel, lodging, meal, or any other out of pocket expenses in furnishing services hereunder, Customer will pay for or promptly reimburse HSS for same, subject to reasonable documentation of such expenses.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, franchisees will purchase or lease the Authorized Equipment required for the proper operation of the Hotel IT functionality identified by HSS. The purchasing and/or leasing fees for the Authorized Equipment are described in Schedule B-1 – Authorized Equipment. The specific information will be provided to the customer no later than 15 days following the Order Effective Date. Franchisees must purchase and replace any source, paper, ribbons, printer maintenance kits, toner and such other operating supplies as will be required for the operation of the Authorized Equipment, but franchisees will utilize only such brands as are approved by HSS or the Authorized Equipment manufacturer.
For software, HSS licenses to the Embassy Suites franchisee the Proprietary Software and sublicenses the Certified Third Party Software set forth in the Order Document on the terms and conditions set forth in the Agreement. The license is personal, non-exclusive, and non-transferable. The Software may be used by the franchisee solely on the Authorized Equipment and solely for the operation of the Hotel. Franchisees may be required to execute a separate license agreement directly with one or more third-party software providers in connection with Certified Third-Party Software not licensed from HSS, and such Certified Third-Party Software will be licensed on the terms and conditions set out in such separate license agreement.
For additional services, HSS will provide the additional Services (if any are listed) for the fees noted (if any). For example, HSS will provide the Guest Messaging Service described in Schedule P – Guest Messaging Service. If HSS or Preferred Provider personnel incur travel, lodging, meal, or any other out-of-pocket expenses in furnishing services, the franchisee will pay for or promptly reimburse HSS for same, subject to reasonable documentation of such expenses.