Does Embassy Suites consider virtual and online training courses equivalent to classroom training?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
The following table describes our training program as of the Issuance Date of this Disclosure Document. We may modify our training requirements over time. The subject matter, time required, locations, and costs are subject to change. In this table the term "virtual" means an internet-based class with a live instructor, and "online" means an internet-based class that does not have a live instructor. Both virtual and online training courses are considered equivalent to classroom training. These courses may be provided by us or our designated third-party vendors.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, virtual and online training courses are considered equivalent to classroom training. The FDD specifies that "virtual" means an internet-based class with a live instructor, while "online" means an internet-based class without a live instructor. Embassy Suites uses various training methods, including classroom, virtual, and online formats, to ensure franchisees and their staff are adequately trained in brand standards and operational procedures.
Embassy Suites provides a detailed table outlining the different types of training programs offered, including the hours of classroom training, hours of on-the-job training, and the location where the training is conducted. For example, Hilton Core Sales Skills training consists of 24 hours of virtual training, while Owner Orientation consists of 16 hours of virtual training. Several other training programs, such as OnQ Rate & Inventory and GRO Training, ADA Training, and Annual Compliance Training, are conducted online.
The availability of virtual and online training options can be beneficial for franchisees as it offers flexibility and reduces travel costs associated with traditional classroom training. Franchisees should ensure that their staff complete the required training programs, regardless of the format, to meet Embassy Suites' standards and avoid potential delays in hotel opening or operational issues.