For Embassy Suites, what brands of operating supplies must the customer utilize for the Authorized Equipment?

According to Embassy Suites's 2025 Franchise Disclosure Document, franchisees must use specific brands of operating supplies for the Authorized Equipment. While franchisees can purchase and replace items such as paper, ribbons, printer maintenance kits, and toner from any source, they are required to use only the brands approved by HSS (Hilton Supply Management) or the Authorized Equipment manufacturer.

This requirement ensures that the operating supplies meet the specifications necessary for the proper functioning and maintenance of the Authorized Equipment. By adhering to the approved brands, Embassy Suites aims to maintain consistency and quality across all its franchised locations. This standardization can help in troubleshooting, maintenance, and overall performance of the equipment.

For a prospective Embassy Suites franchisee, this means they will have a limited selection of brands to choose from for these operating supplies. It is important to understand which brands are approved and to factor in any potential cost differences when budgeting for these supplies. Franchisees should consult with HSS or the Authorized Equipment manufacturer to obtain a list of approved brands and ensure compliance with this requirement.

Failure to use approved brands could potentially void warranties or lead to operational issues with the Authorized Equipment. Therefore, adherence to this requirement is crucial for maintaining the integrity and performance of the technology systems within the Embassy Suites hotel.