For which brands is the General Manager Leadership Program applicable, excluding Embassy Suites?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Summary of Changes | |
|---|---|
| Summary of Changes | |
| Summary-1 | |
| 100 | |
| THE BRAND EXPERIENCE | |
| 101.00 CORE STANDARDS | 100-2 |
| 102.00 NOT APPLICABLE TO THIS BRAND | 100-3 |
| 103.00 QUALITY ASSURANCE | 100-3 |
| 104.00 PRODUCT IMPROVEMENT PLAN | 100-4 |
| 105.00 STRUCTURE AND DÉCOR | 100-5 |
| 106.00 BRAND HOSPITALITY | 100-6 |
| 107.00 LEADERSHIP | 100-6 |
| 108.00 TEAM MEMBERS | 100-8 |
| 109.00 TRAINING | 100-9 |
| 110.00 ACCORDANCE WITH LOCAL LAW | 100-34 |
| 111.00 HILTON HONORS | 100-35 |
| 112.00 NOT APPLICABLE TO THIS BRAND | 100-41 |
| 113.00 SERVICE RECOVERY | 100-41 |
| 114.00 GUEST ASSISTANCE | 100-42 |
| 200 | |
| GUEST SERVICES | |
| 201.00 CONCIERGE SERVICES | 200-2 |
| 202.00 NOT APPLICABLE TO THIS BRAND | 200-2 |
| 203.00 DRY CLEANING AND LAUNDRY SERVICE | 200-2 |
| 204.00 FRONT DESK | 200-2 |
| 205.00 NOT APPLICABLE TO THIS BRAND | 200-3 |
| 206.00 NOT APPLICABLE TO THIS BRAND | 200-3 |
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
Based on the 2025 Embassy Suites Franchise Disclosure Document, the specific brands for which the General Manager Leadership Program is not applicable are detailed in a table outlining core standards and guest services. For the brand experience, section 102.00 and 112.00 are marked as "NOT APPLICABLE TO THIS BRAND." Similarly, within guest services, sections 202.00, 205.00 and 206.00 are also listed as "NOT APPLICABLE TO THIS BRAND."
While the table indicates certain sections are not applicable, it does not explicitly mention the General Manager Leadership Program by name. Instead, it broadly categorizes areas like core standards and guest services, noting which specific standards do not apply to Embassy Suites franchisees.
To determine whether the General Manager Leadership Program is applicable to other specific Hilton brands, a prospective franchisee should review the corresponding sections in each brand's Franchise Disclosure Document or directly contact the franchisor for clarification. This will help ascertain which brands incorporate the General Manager Leadership Program into their operational standards and training.