What is the approximate cycle for the Refresh of Authorized Equipment for Embassy Suites, and when does it start?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Under HSS's refreshment program, Customer will be responsible for and will pay for all fees and costs for the replacement or refreshment of the Authorized Equipment in HSS's sole discretion ("Refresh") on an approximate three (3) year cycle, starting approximately three (3) years after the initial shipment of such Authorized Equipment and for the provision of maintenance services by the Preferred Provider on such refreshed equipment.
Customer's Refresh will be timed to occur prior to the end of the three (3) year cycle.
If Customer fails to meet HSS's timeline for such Refresh, including order dates for equipment and software, Customer will be responsible for all fees and costs incident to such delay, including, but not limited to, any rent extension costs on Network Authorized Equipment and higher fees and costs for equipment maintenance and software maintenance.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the brand has a refreshment program under which the franchisee is responsible for the costs of replacing or refreshing authorized equipment. This refresh occurs approximately every three years, starting about three years after the initial equipment shipment. The franchisor, HSS, has sole discretion over the refresh process.
Embassy Suites aims to time the equipment refresh before the end of each three-year cycle. If a franchisee delays the refresh, they will be responsible for any associated costs, such as rent extensions for network authorized equipment and increased maintenance fees.
Under the Total Solution Program's Refreshment Program, HSS anticipates that Network Authorized Equipment will be replaced or refreshed in HSS's sole discretion (the "Refresh"), on an approximate three (3) year cycle, starting approximately three (3) years after the initial shipment of Network Authorized Equipment. HSS will be responsible for the fees and costs for installation services of Network Authorized Equipment on the date that such equipment is refreshed under the Refreshment Program. Customer's Refresh will be timed to occur prior to the end of the three (3) year cycle. If Customer fails to meet HSS's timeline for such Refresh, including order dates for equipment and software, Customer will be responsible for all fees and costs incident to such delay, including, but not limited to, rent extension costs on Network Authorized Equipment and higher fees and costs for equipment maintenance and software maintenance.