Will Embassy Suites administer a quality assurance program for the System?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
not obligated to expend funds in excess of the amounts received from System Hotels and/or Network Hotels. If any interest is earned on unused Monthly Program Fees, we will use the interest before using the principal. The Monthly Program Fee does not cover your costs of participating in any optional marketing programs and promotions offered by us in which you voluntarily choose to participate. These Monthly Program Fees do not cover the cost of operating the Hotel in accordance with the Standards.
- 4.5 Inspections/Compliance Assistance. We will administer a quality assurance program for the System that may include conducting pre-opening and periodic inspections of the Hotel and guest satisfaction surveys and audits to ensure compliance with the Standards. You will permit us to inspect the Hotel without prior notice to you to determine if the Hotel is in compliance with the Standards. You will cooperate with our representatives during these inspections. You will then take all steps necessary to correct any deficiencies within the times we establish. We may charge you quality assurance program fees and charges as set forth in the Standards. You will provide complimentary accommodations for the quality assurance auditor each time we conduct an on-site quality assurance inspection, evaluation, or reevaluation, or to verify that deficiencies noted in a quality assurance evaluation report or PIP have been corrected or completed by the required dates. Audits conducted under our quality assurance program will not include review or approval of your (or your Management Company's) personnel policies or procedures.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, Embassy Suites will administer a quality assurance program for the System. This program may include conducting pre-opening and periodic inspections of the Hotel, guest satisfaction surveys, and audits to ensure compliance with the brand's standards.
As part of this program, Embassy Suites reserves the right to inspect the Hotel without prior notice to ensure compliance with these standards. The franchisee is expected to cooperate with Embassy Suites representatives during these inspections and take necessary steps to correct any deficiencies within the timeframe established by Embassy Suites.
Furthermore, Embassy Suites may charge quality assurance program fees and charges as outlined in the Standards. The franchisee is also required to provide complimentary accommodations for the quality assurance auditor each time an on-site inspection, evaluation, or reevaluation is conducted, or to verify that deficiencies have been corrected. It is important to note that these audits will not include a review or approval of the franchisee's personnel policies or procedures.
Finally, franchisees must participate in and pay all charges in connection with all required System quality assurance programs, such as guest comment cards, customer surveys and mystery shopper programs, and maintain minimum performance Standards and scores for these programs.