To what address should all notices to the Embassy Suites franchisor be sent?

According to the 2025 Embassy Suites Franchise Disclosure Document, all notices to the franchisor, Hilton Worldwide Holdings Inc., should be sent to 7930 Jones Branch Drive, Suite 1100, McLean, VA 22102, or to such other address as Embassy Suites may designate in writing. This address is specified in the context of a Mezzanine Lender Comfort Letter, outlining the procedure for lenders to communicate with Embassy Suites regarding actions that may impact hotel ownership or possession.

This requirement ensures that Embassy Suites is kept informed of any actions by lenders that could affect the operation or ownership of a franchised hotel. For a prospective Embassy Suites franchisee, this means that any formal communication required under the franchise agreement, or related to it, must be sent to the specified address to be considered officially delivered. It is the franchisee's responsibility to ensure they have the most current address for notices, as Embassy Suites reserves the right to change the notification address with written notice.

Additionally, the FDD specifies an email address, Lender.Comfort.Letters@hilton.com, for lenders to send notices regarding securitizations, with read receipt confirmation. However, Embassy Suites may periodically designate a different email address for such notices. This highlights the importance of staying updated with any changes to contact information provided by Embassy Suites to ensure timely and effective communication.

While the primary address is for formal notices, the inclusion of a specific email for securitization-related notices indicates the importance of clarity and specificity in communications. Franchisees should pay close attention to the type of notice they are sending and use the appropriate channel to ensure it reaches the correct department within Hilton Worldwide Holdings Inc.