What additional service does HSS provide to Embassy Suites franchisees as described in Schedule P?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
3. Additional Services.
3.1 Additional Services Purchased Under This Ordering Document. HSS will provide the following additional Services (if any are listed) for the fees noted (if any):
A. Guest Messaging Service. HSS will provide the Guest Messaging Service described in Schedule P – Guest Messaging Service.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, HSS provides an additional service to franchisees known as the Guest Messaging Service. This service is detailed in Schedule P of the FDD. If an Embassy Suites franchisee chooses to purchase this additional service, HSS will provide it for a fee.
This means that beyond the standard software maintenance and support, Embassy Suites franchisees have the option to enhance their guest communication capabilities through this specialized messaging service. The specific features and functionalities of the Guest Messaging Service are outlined in Schedule P, which would likely include details on how guests can interact with the hotel for requests, information, and other needs.
For a prospective Embassy Suites franchisee, understanding the scope and cost of the Guest Messaging Service is crucial. It's important to evaluate whether this service aligns with the hotel's operational needs and guest expectations. Franchisees should also inquire about the specific benefits and features of the service, as well as any associated costs, to make an informed decision about whether to include it in their service offerings.