Under what circumstances will Ella Cafe provide on-site remedial training to a franchisee?
Ella_Cafe Franchise · 2024 FDDAnswer from 2024 FDD Document
- 5.4.2. At any time during the Term of this Agreement, if Franchisee requests, or if Franchisor determines in its sole discretion it is necessary, Franchisor will provide Franchisee onsite remedial training, subject to the availability of Franchisor's personnel. If such remedial training occurs, Franchisee will pay Franchisor the per diem fee then being charged for on-site remedial training and pay or reimburse Franchisor for the expenses incurred by Franchisor's representatives, including the costs of travel, lodging, and meals. The Principal Executive shall use reasonable efforts to attend all in-person meetings and remote meetings (such as telephone conference calls) that Franchisor requires, including any national or regional brand conventions. Franchisee shall not permit the Principal Executive to fail to attend more than three consecutive required meetings.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2024 FDD)
According to Ella Cafe's 2024 Franchise Disclosure Document, on-site remedial training may be provided to franchisees under specific circumstances. Ella Cafe will provide on-site remedial training if the franchisee requests it or if Ella Cafe determines, in its sole discretion, that it is necessary. However, this is subject to the availability of Ella Cafe's personnel.
If on-site remedial training is provided, the franchisee is responsible for paying Ella Cafe a per diem fee for the training, as well as reimbursing Ella Cafe for all expenses incurred by its representatives. These expenses include the costs of travel, lodging, and meals.
Additionally, the Principal Executive of the franchise is expected to attend all in-person and remote meetings required by Ella Cafe, including national or regional brand conventions. The franchisee must ensure that the Principal Executive does not miss more than three consecutive required meetings.