What expenses are the franchisee responsible for regarding Ella Cafe training?
Ella_Cafe Franchise · 2024 FDDAnswer from 2024 FDD Document
erience in the industry.
There is no fee for up to 3 people to attend training. You must pay the travel, salary, food, and living expenses of people attending training. You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business.
Your business must at all times be under your on-site supervision or under the on-site supervision of a general manager who has completed our training program. If you need to send a new general manager to our training program, or periodically, you, your general manager, or employee must attend a refresher-training program as we may designate to be conducted at our headquarters or another location we designate. We will charge a fee, which is currently $350 per training per person. Attendance at these programs will be at your expense. You do not have to attend more than one of these programs in any calendar year, and these programs will not exceed three days during any calendar year.
If we or our representative is schedule to conduct an on-site training program, or scheduled for a visit at your location for training or other reasons, or if you register for a training program and you subsequently cancel, fail to attend, fail to have the appropriate parties attend, or fail to stay for the entire training program then you must pay us, our current on-site training cancellation fee (the "On-Site Training Cancellation Fee"). The On-Site Training Cancellation Fee may vary depending upon the type of schedule training program and how far in advance you notify the Franchisor in writing of the cancellation and the cost and exp
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–33)
What This Means (2024 FDD)
According to Ella Cafe's 2024 Franchise Disclosure Document, while there is no fee for up to three people to attend the initial training, franchisees are responsible for covering the travel, salary, food, and living expenses for all individuals attending the training program. This includes the franchisee and their Principal Executive, who must satisfactorily complete the initial training before opening the franchised business.
If a new general manager needs to attend the training program, or if refresher training is required for the franchisee, general manager, or other employees, Ella Cafe charges a fee of $350 per person per training. Attendance at these refresher programs is also at the franchisee's expense. Franchisees are not required to attend more than one refresher program in a calendar year, and these programs will not exceed three days in length.
Additionally, if Ella Cafe schedules an on-site training program or visit to the franchisee's location and the franchisee cancels, fails to attend, or does not have the appropriate parties attend the entire program, the franchisee must pay an On-Site Training Cancellation Fee. The amount of this fee can vary depending on the type of training program, how far in advance the franchisor is notified of the cancellation, and the costs incurred in rescheduling travel arrangements. Therefore, franchisees should factor in these potential training-related costs when budgeting for their Ella Cafe franchise.