Is the Dryer Vent Squad Contact Center Fee refundable?
Dryer_Vent_Squad Franchise · 2024 FDDAnswer from 2024 FDD Document
Throughout the Term of this Agreement and any applicable renewal term, Franchisee shall pay to Franchisor a continuing monthly non-refundable contact center fee (the "Contact Center Fees") in an amount equal to a percentage (the "Contact Center Rate") of Franchisee's monthly Gross Sales or a flat fee for each service provided that the monthly Contact Center Fees shall not exceed 3% of Gross Sales generated by Franchisee in the corresponding month. Franchisee agrees that Franchisor shall determine the Contact Center Rate in Franchisor's Reasonable Business Judgment and that Franchisor may modify the Contact Center Rate and the Contact Center Fees from time to time provided that the Contact Center Rate shall not exceed 3% of Franchisee's Gross Sales during each respective monthly Accounting Period. The Contact Center Fees shall be calculated on a monthly basis for each respective monthly Accounting Period and shall be payable on the first Due Date for each respective month.
Source: Item 23 — RECEIPTS (FDD pages 51–207)
What This Means (2024 FDD)
According to the 2024 Dryer Vent Squad Franchise Disclosure Document, the contact center fee is non-refundable. Throughout the term of the agreement, franchisees must pay a continuing monthly contact center fee. This fee is calculated as a percentage of the franchisee's monthly gross sales or as a flat fee for each service provided.
The contact center fees will not exceed 3% of the gross sales generated by the franchisee in the corresponding month. Dryer Vent Squad determines the contact center rate and may modify it, but the rate will not exceed 3% of the franchisee's gross sales during each monthly accounting period.
The contact center fees are calculated monthly and are payable on the first due date of each month. Because the fees are non-refundable, a Dryer Vent Squad franchisee will not receive a refund of these fees under any circumstances.