What activities does Dryer Vent Squad undertake in establishing and communicating systems and procedures related to the development and operation of the Franchised Business?

"Confidential Information" refers to and means all of our trade secrets, methods, techniques, procedures, data and information (as same may exist as of the Effective Date of this Agreement and as may be developed, modified and supplemented in the future) constituting and comprising: (a) methods, specifications, standards, policies, procedures, information, concepts, programs and systems relating to the development, establishment, marketing, promotion and operation of Dryer Vent Squad Businesses; (b) information concerning consumer preferences for services, products, materials and supplies used or sold by, and specifications for and knowledge of suppliers of certain materials, equipment, products, supplies and procedures used and/or sold by Dryer Vent Squad Businesses; (c) information concerning customers, customer lists, email lists, database lists, product sales, operating results, financial performance and other

procedures and systems that are designated by Franchisor, whether presently or in the future, for use in connection with the development, establishment, marketing, promotion and operation of a Dryer Vent Squad Business; (b) the Licensed Marks; (c) the Trade Dress; (d) Copyrights, (e) other trade names, service marks, signs, and logos, copyrights and trade dress that is designated by Franchisor, whether presently or in the future, for use in connection with the development, establishment, marketing, promotion and operation of a Dryer Vent Squad Business; (f) Operations Manual; (g) Business Management System Data; (h) Know-How; (i) Confidential Information; and (j) Digital Media. All determinations as to the system including components to the system and modifications and replacements thereto shall be determined by Franchisor in Franchisor's Reasonable Business Judgment.

"System Supplies" refers to and means the equipment and supplies designated by Franchisor as required for use in connection with Franchisee's Dryer Vent Squad Business and the Approved Services and Products. Without limitation to the foregoing, the System Supplies shall include System branded, nonbranded and third-party branded equipment and supplies designated by Franchisor for use in the day-to-day operations of Franchisee's Dryer Vent Squad Business including, among other things: commercial vacuums, vent cleaning tools, appliance moving tools, testing equipment, drills, miscellaneous hand tools, Customer Vouchers, installation kits, uniforms, and other products designated by Franchisor in the Operations Manual and/or otherwise in writing and, as may be modified and supplemented by Franchisor from time to time in Franchisor's Reasonable Business Judgment. System Supplies shall further include those products that Franchisor authorizes for sale to customers of Franchisee's Dryer Vent Squad Business.

At all times, Franchisor shall possess direct live access and storage based access to the Business Management System for the Franchised Business and to Franchisee's Business Management System Data.

WHEREAS, in connection with Assignor's establishment and operation of a Dryer Vent Squad Business, Assignor will be utilizing accounts, information, phone numbers and Digital Media subject to strict requirements set forth in the Franchise Agreement.

"Operations Manual" refers to and means, individually and collectively, the manual(s) designated by Franchisor and relating to the development and/or operations of Dryer Vent Squad Businesses including, but not limited to, the policies, procedures and requirements for the development and operation of Dryer Vent Squad Businesses. The Operations Manual may consist of one or more volumes, handbooks, manuals, written materials, videos, electronic media files, cloud/internet based list-service, intranet, internet based and accessed databases, computer media, email, webinars and other materials as may be modified, added to, replaced or supplemented by Franchisor from time to time in Franchisor's Reasonable Business Judgment, whether by way of supplements, replacement pages, franchise bulletins, or other official pronouncements or means. Subject to Franchisor's modification from time to time and based on Franchisor's Reasonable Business Judgment, the Operations Manual shall, among other things, designate the Approved Services and Products that must be offered and provided by the Franchised Business and the System Supplies that must be exclusively utilized by the Dryer Vent Squad Business. Only Approved Services and Products may be offered and sold by the Franchised Business. Only System Supplies may be utilized by Franchisee in the operations of the Franchised Business.

Source: Item 23 — RECEIPTS (FDD pages 51–207)