Under what conditions will Punchh have no obligation or liability regarding noncompliance with documentation related to Dq Treat's use of the platform?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Punchh will have no obligation or other liability with regard to any noncompliance with the Documentation or these representations and warranties that is caused by Customer's or its Authorized User's actions or inactions, including any negligence or the misuse or improper use of the Platform or any Promotional Programs by or on behalf of Customer.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, Punchh will not be held liable for noncompliance with documentation or representations and warranties if such noncompliance is a result of actions or inactions by the Dq Treat customer or its authorized users. This includes any negligence, misuse, or improper use of the Punchh platform or any promotional programs by or on behalf of the Dq Treat franchisee.
This means that if a Dq Treat franchisee or their employees cause the Punchh platform to deviate from its intended function or violate its terms through their own actions, Punchh is not responsible for any resulting issues or damages. This places a responsibility on the franchisee to ensure they and their staff are properly trained and compliant in their use of the platform.
For a prospective Dq Treat franchisee, this highlights the importance of understanding the terms and conditions of the Punchh platform and ensuring proper usage. It also underscores the need for adequate training and oversight of employees using the platform to avoid any actions that could lead to noncompliance and potential liability. Franchisees should seek clarification from Dq Treat and Punchh regarding acceptable use and potential risks associated with the platform.