Under what condition might Dq Treat require a licensee to install a satellite connection?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- (B) Internet Access. Licensee must have access at all times to the internet (or future form of electronic communication) at the Restaurant through an established service provider. Licensee must purchase, install and maintain a minimum of one DSL or cable/broadband internet connection and (if required by Company) one additional phone line or other future required communication access device that are exclusively designated and permanently connected to the EPOS System and any required Computer Systems. If the Restaurant is in an area without DSL or cable/broadband internet access, Company may require Licensee to install either a satellite connection, up to three additional phone lines, or any other communication access device or devices necessary to enable Company to communicate with the Restaurant on the same basis as with other newly built DQ® locations. Company may designate the specifications of any future required communication access device or method.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, a licensee may be required to install a satellite connection if the restaurant is in an area without DSL or cable/broadband internet access. In this situation, Dq Treat may require the licensee to install a satellite connection, up to three additional phone lines, or any other communication access device necessary to communicate with the restaurant. This ensures Dq Treat can communicate with the location on the same basis as other newly built Dq Treat locations.
This requirement ensures that all Dq Treat locations, regardless of their geographical location, maintain a consistent level of communication and technological integration with the company. For a prospective franchisee, this means that site selection is not only about finding a location with high foot traffic but also about ensuring the availability of adequate internet infrastructure. If a potential location lacks standard internet access, the franchisee should factor in the cost and logistics of installing a satellite connection or other alternative communication devices.
The FDD also states that Dq Treat may designate the specifications of any future required communication access device or method. This implies that franchisees need to stay updated with Dq Treat's technology requirements and be prepared to adapt to new communication methods as they are introduced. This could involve additional costs and training to implement new systems.
Ultimately, this policy highlights the importance of reliable communication between Dq Treat and its franchisees. It also places the onus on the franchisee to ensure their location meets the necessary technological standards, even if it means incurring additional expenses for non-standard internet solutions.