Under what condition can Acumera suspend service to a Dq Treat Participating Location?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- **10.4.
Suspension of Service.** If Participating Location's account is fifteen (15) days or more overdue, in addition to any of its other rights or remedies, Acumera reserves the right to suspend the Service provided to Participating Location, without liability to Acumera, until such amounts are paid in full; provided, however, that prior to any such suspension, Acumera shall provide Participating Location with at least ten (10) days' prior written notice that payment is overdue and the date upon which Services will be suspended if payment is not received.
Acumera may require an activation fee to change or resume a suspended Account.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, Acumera reserves the right to suspend service to a Participating Location if the location's account is fifteen (15) days or more overdue. This is in addition to any other rights or remedies Acumera may have. However, Acumera must provide the Participating Location with at least ten (10) days' prior written notice that payment is overdue and specify the date upon which services will be suspended if payment is not received.
This means that if a Dq Treat franchisee fails to pay their bill on time, Acumera can interrupt the services they provide, such as firewall management and security. This could impact the franchisee's ability to operate efficiently or securely. The franchisee will receive a warning before the suspension occurs, giving them a chance to rectify the situation.
Furthermore, Acumera may require an activation fee to change or resume a suspended account. Therefore, a Dq Treat franchisee should prioritize timely payments to avoid service interruptions and additional fees. Franchisees should also ensure they understand the terms and conditions related to payment and service suspension outlined in their agreement with Acumera.